Privacy Policy

Last updated July 16, 2026

This policy explains what information Best Coast Plumbing collects through this website and phone contact, how it is used, and the choices you have. The short version: we collect what we need to respond to you and schedule work, we do not sell your information, and you can contact us about it any time.

Information we collect

Information you give us. When you call, submit an estimate or contact form, or message us, we receive details like your name, phone number, email address, service address, and a description of your plumbing issue.
Call information. Calls to our business lines may be logged (and, where permitted, recorded) for scheduling, quality, and tracking which advertising brought you to us. You will be notified on the call if recording applies.
Usage information. Like most websites, the Site may collect standard technical data such as browser type, pages visited, and referring source, including through cookies or similar analytics tools.

How we use it

To respond to your request, schedule service, and perform plumbing work.
To send estimates, invoices, appointment reminders, and follow-ups about your job.
To understand which marketing channels bring customers to us and improve the Site.
To meet legal, licensing, tax, and insurance obligations.

What we share

We do not sell your personal information. We share it only with service providers who help us operate, such as scheduling and field-management software, call tracking and phone systems, payment processing, and website analytics, and only for the purposes described above. We may also disclose information when required by law.

Cookies and analytics

You can set your browser to refuse cookies; the Site will still work, though some analytics will not. We do not respond to browser “Do Not Track” signals at this time.

Data retention and security

We keep customer records as long as needed for the purposes above and as required for legal, warranty, and tax reasons, and we take reasonable measures to protect them. No internet transmission is completely secure, so please avoid sending sensitive information through the contact form.

Your choices and rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. California residents may have additional rights under California privacy law. To make any of these requests, call (805) 410-9197 or use the contact form; we will respond within a reasonable time.

Children

The Site is intended for adults arranging plumbing services and does not knowingly collect information from children under 13.

Changes to this policy

We may update this policy as our tools or legal requirements change. The date at the top reflects the latest revision.

Questions about this page? Reach us through the contact page or call (805) 410-9197.